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Warranty, Service and Repair Guidelines

Industry-Leading IronClad Warranty Program

Let’s be frank. Technicians are hard on their tools. We make tools that last and back them up with our no-hassle Ironclad Warranty. Any issue, any time, our team will take care of you. We’re just a phone call or email away. Please scroll down to view complete details on our Tool Service & Repair Process, view which tools are covered under specific warranty categories, and fill out a form to get your tool service process started.

Tool Service and Repair Process:

Hello - After completing the Tool Service and Repair Form,
First, we will review your Service and Repair Form submission internally within 1-2 business days to determine whether your tool is under warranty or not. You will receive an email with the results of our internal review, a copy of your work order and further instructions. 

If your part is in fact under Warranty, a UPS Pickup will be scheduled within 1-2 business days at the address that we confirm with you. You will not need to print a label, as UPS will bring one with them. 

If your part is not under Warranty, or if this is not an item manufactured from GT Tools®, you will need to pay for any repairs to the item and all freight costs associated with the service and repair process. Once you receive the email with your work order and further instructions, please return all items to: 

GT Tools
ATTN: Service and Repair
264 Davidson Creek Rd.
Durango, CO 81301

Lifetime Warranty - Details & Product List

GT Tools® hand tools are covered under a LIFETIME warranty to the original buyer. Our Lifetime Warranty extends to the following tool categories:
Hand Tools
Cord & Wire Removal systems
Long Knives
Cold Knives
Most Windshield Repair Tools
Auto Glass Racks
A complete list of products covered under our lifetime warranty is below:

20BRG
20IA
20IABRG
20IB
20IN
20IP
AGCGH1
AGCGH2
AGCGH3
AGCP
AGFMRT
AGHPS
AGKK
AGLK-12IN
AGLKA-18IN
AGLKA-24IN
AGLK-ERGO-24IN
AGLKQR-13IN
AGLKQR-18IN
AGLST1
AGMC
AGMR3
AGMRT
AGMRT1
AGPK-A-L
AGPK-A-M
AGPK-DG
AGPK-H
AGPK-HB
AGPK-QR
AGPK-QR1
AGPK-RG
AGPWS
AGPWS2
AGPWS-RZR
AGRT
AGS
AGS1
AGS2
AGS3
AGUNC
AGWCAC
AGWC-K
AGWC-GL
AGWCR1
AGWCR2
AGWC-S
AGWC-SS
AGWC-T
AGWHH
AGWT2
AGWT4
AGWTSYS
AH
BRG
BRGADJS
CJ
CJ3
CJADJS
DCT5
FP
GTMSL
GTR
GTUK
HT005
HT1
HT2
HT3
HT4
HT5
HT6
ILS
INJ
INJA
INJBRG
INJHP
INJHPA
INJHPBRG
INJSC
LK14
LK18
LK24
LKQTR
LKQTR1
LKQTR2
LPA
OPKC
PKQC
PKXLC
PRB
PRT
PRT1
PRT2
PRT5
RGT1
RGT2
RGT3
SA
SH
SPBRG
SPIA
SPIABRG
SPIB
SPIN
SPIP
SRQC-F
SRQC-M
SRWT-S
SS
STBM
UVGLASSES
VARV
VCORNER
VCORNER
VGA
VIA
VIB
VIP
WIZIA
WIZIB
WIZIQC
WIZTEST

3-Year Warranty - Details & Product List

GT Tools® electrically powered tools and suction cup products are covered under a THREE-YEAR warranty to the original buyer from the date of the original retail purchase. Our 3-Year Warranty extends to the following tool categories:
Electrically Powered Tools
Reciprocating Power Tools
Windshield Repair Tools with Electronic Components
GT Tools Batteries
Suction Cups
UV Curing Systems
A complete list of products covered under our 3-Year warranty is below:

*MAX003
AGAK
AGLD1
AGRK-18V-HZ-LI-SYS
AGRKM18V
AGRKDW357
AGRKDW380
AGRKDW387
AGSC-10IN-300LB
AGSC-5.5-100LB
AGSC-6COVER
AGSC-6IN
AGSC-7IN
AGSC-8COVER
AGSC-8IN-150LB
AGSC-8IN-175LB
AGSC-8IN-200LB
AGSC-9IN-250LB
AGSC-ERGO-6IN
AGSC-ERGO-SYS
BAT-MAX
BRGSC
BRGSC-F-2
BW
BWA
BWB
BWCHGR
BWO
BWPC
CDRL
CHGR
DRL
EXTC
LM PCHGR
LMPA-110
LMP-BAT
LMP-DARKCURE
LMP-GT
MAXMACH
MIR-2
SRMACH-110
SRTEMP
SRVAC
VBRG
VSC
VUSB
VCHGR
WIZMACH
WIZ005
WIZCHGR

Kit Products Warranty - Details & Product List

The GT Tools kits listed below contain multiple tools. Kit Packing Lists and specific warranties for the individual tools in each kit can be found on the specific product detail pages for each tool and are also available upon request. Our Kit Warranty extends to the following tools:

20SYS
AGK-BAS
AGK-ELITE
AGK-ELITE1
AGK-PREM
AGK-PREM1
AGK-PREM2
AGK-STAN
AGK-STAN1
AGPWSK
AGPWS-SYS
AGWCS1
AGWCS2
AGWCS3
CRSYS
DIY-AR-P
HANDTOOLS
HANDTOOLS-PREM
MAX
SP-SK
SRSYS
SRSYS-HD
SRSYS-HD-PREM
SRSYS-SAV
VANISH
VIABRG
WIZARD
WIZIABRG

Non-GT Products Warranty - Details & Product List

GT Tools sells some branded tools produced by other manufacturers without any modifications by GT Tools. These tools are warrantied by the specific policies of those manufacturers directly and warranties are handled directly through those companies. Non-GT Products Warranty extends to the following tools:

71291862090
48-59-1812
5140187-83
ALL-ADAS-SYSTEMS
AGCG-18V-LI
AGCG-C-10OZ-D
AGCG-C-10OZ-M
AGCGD-20V-LI
AGCG-SP-20OZ-M
AGOK-110V
ARP-110
ARSYS-WP
DCB205
DCE5801
PRO1HDD
SRMACH-110-DRY
SRP-SAV

Consumable & Wearable Products Warranty - Details & Product List

GT Tools® consumable products are warranted, at the time of sale, only against defects in workmanship or materials that prevent its use. Consumable products are goods reasonably expected to need replenishment or are expected to be damaged or degraded during use. Our Consumable Products Warranty extends to the following tool categories:
Blades
Blade Sheaths
Windshield Repair Resins
Seals
Drill Bits
Auto Glass Cutting Cord & Wire
Sanding Discs
Polishing & Backing Pads
Polishing Compounds
Tapes
Moldings
Clips
Apparel
A complete list of products covered under our 3consumable products warranty is below:

63903207012
63903208010
63903209014
AGCS
AGKB3X12
AGKB3X14
AGKB3X16
AGKBS1.5X10
AGKBS3X10
AGKBS3X12
AGKBS3X14
AGKBSR3X10
AGKH1BS3X10
AGKH1BS3X12
AGKH1BS3X14
AGKHBS3X10
AGKHBS3X12
AGKHBS3X14
AGOB-H-36MM
AGOB-S-57MM
AGOB-S-90MM
AGPKB-.75IN
AGPKB-1.5IN
AGPKB-1IN
AGPKBC-.75IN
AGPKBC-1.5IN
AGPKBC-1IN
AGPKBGT-.75IN
AGPKBGT-1.5IN
AGPKBGT-1IN
AGPKBSD-.75IN
AGPKBSD-1.5IN
AGPKBSD-1IN
AGPKBSGT-.75IN
AGPKBSGT-1.5IN
AGPKBSGT-1IN
AGPWSB-RZR-.50
AGPWSB-RZR-.625
AGPWSB-RZR-.75
AGPWSB-RZR-W.50
AGPWSB-RZR-W.75
AGRKS
AGRSB
AGSS
AGWD-.5
AGWD-.75
AGWGW-160
AGWGW-160-10PK
AGWH1
AGWSQ-200
AGWSQ-200-10PK
AGWTRI-200
AGWTRI-200-10PK
AGWTRIO-160
AGWTRIO-160-10PK
ARAC-1LB
ARAC-1OZ
ARCP
ARFM3-B
ARFM3-R
ARFM3-W
ARMFS
ARPC
ARS
ARSD3-15
ARSD3-30
ARSD3-60
ARSD3-9
ARSP-8OZ
ARSP-QT
COLLET482
CS-HANDLE
DB330
DB330-100
DB701
DB701-100
DBL
DBL-100
DBL-R
DBL-R-100
DBM
DBM-100
DBM-R
DBM-R-100
DBS
DBS-100
DIYSM-3
DIYSM-5
DIYSMP-3
DIYSMP-5
DIYSMPREM-3
DIYSMPREM-5
DIY-SRDF
FF2000
FF2120
GC250
GC250-5PK
GT5102003
GT5203001
GT5203002
GT5304003
GT6102001
GT6102002
GT6102006
GT6102011
GT6102018
GT6102019
GT6102020
GT6102022
GT6102024
GT6105001
GT6106001
GT6109001
GT612C
GT6205001
GT6207001
GT625
GT6302004
GT6305002
GT6305003
GT810B
GT825
GT8305-L
GT8305-XL
GT925
GTAPRON
GTCCS
GTHAT-B
GTM10
GTM16
GTM16L
GTM19
GTM19L
GTM25
GTM31
GTM7
GTME0066
GTME0076
GTME6494
GTME6496
GTPUGM1
GTPUGM2
GTPUGM3
GTPUGM4
GTPUGM5
GTPUGM6
IS
ISHP
LDS-8OZ
LDS-QT
LMPRT-6B
LMPRT-6W
MAGIC-PRO
MAGIC-DIY
MAGIC-PRIMER
NC
PITG
PITSQ
PITSQ-100
PITT
PS
RCRAF-15
RCRAF-30
RHVAF-15
RHVAF-30
RHVAF-A-15
RHVAF-BG-15
RHVAF-G-15
RLVAF-15
RLVAF-30
RLVAF-A-15
RLVAF-BG-15
RLVAF-G-15
RMVAF-15
RMVAF-30
RMVAF-A-15
RMVAF-BG-15
RMVAF-G-15
RPF-15
RPF-30
RPFAF-15
RPFAF-30
RUBT
RZR
RZR-100
SCL
SCS
SK-20
SK-ME
SK-SP
SK-V
SK-WIZ
SR10-3
SR10-3-100
SR10-3-25
SR10-5
SR10-5-100
SR10-5-25
SR120-5
SR20-3
SR20-3-100
SR20-3-25
SR20-5
SR20-5-100
SR20-5-25
SR240-5
SR320-5
SR35-3
SR35-3-100
SR35-3-25
SR35-5
SR35-5-100
SR35-5-25
SR400-5
SR5-3
SR5-3-100
SR5-3-25
SR5-5
SR5-5-100
SR5-5-25
SRS1-3
SRS1-5
SRS2-3
SRS2-5
SRS3-3
SRS3-5
SRS4-3
SRS4-5
SRS5-3
SRS5-5
SRAS-8OZ
SRBP-2V-8MM
SRBP-3
SRBP-3V
SRBP-3V-8MM
SRBP-5
SRBP-5V
SRBP-5V-DRY
SRBZ-5
SRDF
SRDF-C
SRF-5
SRLDP+P-8OZ
SRLDP+P-QT
SRLDP-8OZ
SRLDP-QT
SRPD-3
SRPD-3-100
SRPD-3-25
SRPD-5
SRPD-5-100
SRPD-5-25
SRPHA
SRPP-2V-HD
SRPP-3V
SRPP-3V-HD
SRPP-5V
SRVACFLR
TC250
TC250-5PK
TCS-SM
TCS-MINI
URZR-100
URZRL
URZRLS
VFS
VIS
VPS
WIZ006
WIZQCS
XB - 1OZ
ZL300
ZL300-5PK

Complete GT Tools Ironclad Warranty Policy & Legal Details

GT Tools Ironclad Warranty

Conditions of the GT Tools Ironclad Warranty Limited Warranty are as follows:
GT TOOLS hand tools are covered under a LIFETIME warranty to the original buyer. For a complete list of tools covered under this policy please contact GT TOOLS for details.

GT TOOLS electrically powered tools and suction cup products are covered under a THREE-YEAR warranty to the original buyer from the date of the original retail purchase. For a complete list of tools covered under this policy please contact GT TOOLS for details.

GT TOOLS consumable products are warranted, at the time of sale, only against defects in workmanship or materials that prevent its use. Consumable products are goods reasonably expected to need replenishment or are expected to be damaged or degraded during use. For a complete list of parts referenced under this policy please contact GT TOOLS for details.

Branded tools sold by GT Tools from other manufacturers, provides the only warranty for products and we will pass along any such warranty directly.

Warranty Exclusions:
1. Repairs or replacements not performed by GT Tools or an authorized GT Tools Service Center, outside of routine maintenance as set forth in the product instruction manual.
2. Parts or components not supplied by GT Tools that have been modified
3. Damage caused by misuse, abuse, accident, impact, abnormal wear and tear, improper storage and/or exposure to the elements, or neglect
4. Damage caused by anything other than defects in materials and worksmanship
5. Normal adjustments and recommended maintenance as set forth in the tool’s instruction manual.
6. Damage from the operation of the tool at a voltage or frequency different from the tool’s rating, including the use of transformers.
7. Damage resulting from any non-GT TOOLS accessories or attachments

GT Tools warrant to Customers who use goods in their business that the Goods are free from defects in workmanship and materials. Should any failure covered by this Limited Warranty occur, please contact GT TOOLS through our website www.gtglass.com/service or call 970-247-9374 for authorization and shipping information. GT Tools, in it’s sole discretion, may elect to repair, replace, or refund the purchase price of any tool covered by Limited Warranty that is found to be defective, at no cost to the purchaser. Warranty returns will be processed by GT Tools according to normal workflow and availability of replacement parts and components. GT Tools will either issue a prepaid shipping label or schedule a pickup for return of the tool to the GT Tools Service Center and will also return the repaired or replaced tool with freight prepaid by GT Tools, if the repair or replacement is covered under this Limited Warranty. The following information will be required with the customer’s warranty request: (1) date and proof of purchase, (2) where the customer purchased the product, (3) full name, (4) shipping address, (5) phone number, (6) email address, (7) product SKU/part number, (8) product serial number if applicable, (8) approximate weight of return package. All GT TOOLS tools carry a full warranty, the duration of which depends upon the nature of the tool. The warranty period for a specific product is detailed in the packaging of that product and is available upon request. The warranty only extends to the original Customer and cannot be transferred or assigned.

REPAIRS OR REPLACEMENTS AS PROVIDED UNDER THIS WARRANTY ARE THE EXCLUSIVE REMEDY OF THE CUSTOMER. GT SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON ANY GT PRODUCTS. EXCEPT TO THE EXTENT THAT SUCH LIMITATION OF LIABILITY IS PROHIBITED BY LAW, THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER EXPRESS AND IMPLIED WARRANTIES WHATSOEVER, INCLUDING BUT NOT LIMITED TO, THE WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PRACTICAL PURPOSE.