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Terms of service

Shipping: All orders will be processed and shipped within 1 or 2 business days upon payment not including weekends and based on the UPS delivery service requested.
You will receive an email confirmation with tracking information as soon as your order is processed and shipped.
All orders placed within the United States of America will ship by UPS services allotted on gtglass.com.
All orders shipping to international addresses will ship via UPS International Economy. All international orders outside the United States of America are subject to customs, duty taxes, and brokerage fees if applicable. These fees are due at the border by the purchaser and are not paid by GT Tools. 
Returns: All Sales are Final. Returns and exchanges are accepted only if: 1) The wrong product was sent. 2) Any or all of your products were damaged in transit by the shipping carrier. or 3) A warrantied item is factory defective. See Terms of Service Link below for more details.

GT Tools Ironclad Warranty

Conditions of the GT Tools Ironclad Warranty Limited Warranty are as follows:

GT TOOLS hand tools are covered under a LIFETIME warranty to the original buyer. For a complete list of tools covered under this policy please contact GT TOOLS for details.

GT TOOLS electrically powered tools and suction cup products are covered under a THREE-YEAR warranty to the original buyer from the date of the original retail purchase. For a complete list of tools covered under this policy please contact GT TOOLS for details.

GT TOOLS consumable products are warranted, at the time of sale, only against defects in workmanship or materials that prevent its use. Consumable products are goods reasonably expected to need replenishment or are expected to be damaged or degraded during use. For a complete list of parts referenced under this policy please contact GT TOOLS for details.

Branded tool sold by GT Tools from other manufacturers, provides the only warranty for products and we will pass along any such warranty directly.

Warranty Exclusions:

  1. Repairs or replacements not performed by GT Tools or an authorized GT Tools Service Center, outside of routine maintenance as set forth in the product instruction manual.
  2. Parts or components not supplied by GT Tools that have been modified
  3. Damage caused by misuse, abuse, accident, impact, abnormal wear and tear, improper storage and/or exposure to the elements, or neglect
  4. Damage caused by anything other than defects in materials and worksmanship
  5. Normal adjustments and recommended maintenance as set forth in the tool’s instruction manual.
  6. Damage from the operation of the tool at a voltage or frequency different from the tool’s rating, including the use of transformers.
  7. Damage resulting from any non-GT TOOLS accessories or attachments

GT Tools warrant to Customers who use goods in their business that the Goods are free from defects in workmanship and materials. Should any failure covered by this Limited Warranty occur, please contact GT TOOLS through our website www.gtglass.com/service or call 970-247-9374 for authorization and shipping information. GT Tools, in it’s sole discretion, may elect to repair, replace, or refund the purchase price of any tool covered by Limited Warranty that is found to be defective, at no cost to the purchaser. Warranty returns will be processed by GT Tools according to normal workflow and availability of replacement parts and components. GT Tools will either issue a prepaid shipping label or schedule a pickup for return of the tool to the GT Tools Service Center and will also return the repaired or replaced tool with freight prepaid by GT Tools, if the repair or replacement is covered under this Limited Warranty. The following information will be required with the customer’s warranty request: (1) date and proof of purchase, (2) where the customer purchased the product, (3) full name, (4) shipping address, (5) phone number, (6) email address, (7) product SKU/part number, (8) product serial number if applicable, (8) approximate weight of return package. All GT TOOLS tools carry a full warranty, the duration of which depends upon the nature of the tool. The warranty period for a specific product is detailed in the packaging of that product and is available upon request. The warranty only extends to the original Customer and cannot be transferred or assigned.

REPAIRS OR REPLACEMENTS AS PROVIDED UNDER THIS WARRANTY ARE THE EXCLUSIVE REMEDY OF THE CUSTOMER. GT SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON ANY GT PRODUCTS. EXCEPT TO THE EXTENT THAT SUCH LIMITATION OF LIABILITY IS PROHIBITED BY LAW, THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER EXPRESS AND IMPLIED WARRANTIES WHATSOEVER, INCLUDING BUT NOT LIMITED TO, THE WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PRACTICAL PURPOSE.